"Contextual design was developed to be sure we make the right thing for customers, but it was also developed to help people stop agonising and move on."
"Broaden your focus to include the whole work process."
"Use it to guide what you pay attention to during the interview."
"Data from each interview is analyzed and key issues and insights are captured. Detailed work models are also created in order to understand the different aspects of the work that matter for design. Contextual design consists of five work models which are used to model the work tasks and details of t"
"Consolidation in a flow model happens by recognising when different people are playing the same roles."