"safe exlporation:When you design almost any kind of software interface, make many avenues of exploration available for users to experiment with, without costing the user anything. People are willing to accept “good enough” instead of “best” if learning all the alternatives might cost time or effort."
"change in midstream:This means designers should provide opportunities for people to do that. Make choices available. Don’t lock users into a choice-poor environment with no connections to other pages or functionality unless there’s a good reason to do so. You can also make it easy for someone to sta"
"She defines three types of structures based on the user’s primary goal: information, process, and creation.*"
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designy book with ample delicate examples. systematically covered every issue.