In negotiation, focus on interests, not positions and negotiate with objective criteria.
Be concrete but flexible.
Be hard on the problem, soft on the people.
inspiring holiday read after in a negotiation role for 4 months! 1. ask questions, instead of statements; 2. brainstorm/invent FIRST, then decide/judge/criticize; 3. focus on underlying interests, behind positions --> invent options for mutual gain; 4. don't yield to pressure, but be open to evidence; 5. recognize the people behind negotiations