Menken的图书会按更新时间持续补充，适合从代表作和同主题书继续延展阅读。
ITIL V3 Service Capability PPO - Planning, Protection and Optimization of IT Services Best Practices Study and Implementation Guide, Second Edition
Ivanka Menken, Gerard Blokdijk
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Infelicia
Menken, Adah Isaacs
