Janell的图书会按更新时间持续补充，适合从代表作和同主题书继续延展阅读。
投诉是礼物
[美]贾内尔·巴洛（Janelle Barlow）
评分 暂无
本书是一本旨在帮助企业服务人员解决投诉困扰的实用书籍，指导企业对客户投诉善加利用，从而保障企业立于不败之地。 畅销书《投诉是礼物》向我们介绍了一种革命性的理念——投诉并不是什么恼人的事情，相反，它是一种极具价值的反馈。它会帮助组织改善产品及服务类型，聚焦营销，并加强客户忠诚度。 本书是《投诉是礼物》的全新升级版本，将原版中已经过验证的礼物公式“八步法”
Infertile Environments
Janelle Lamoreaux
In Infertile Environments, Janelle Lamoreaux investigates how epigenetic research into the effects of toxic exposure conceptualizes and configures environments. Drawing on fieldwork in a Nanjing, C
Pinduli / Pinduli
Janell Cannon
Crickwing
Crickwing never set out to be a bully--he wanted only to create his art in peace. But the little cockroach is an easy target for the bigger creatures in the forest. In his frustration he decides to
Stelaluna
Cannon, Janell
Trupp
Cannon, Janell; Cannon, Janell;
Trupp, a young Fuzzhead, decides to venture into the world. With a cheeky raven for a companion, Trupp rambles through the city, going virtually unnoticed by humans-that is, until they are confront
Guattari's Diagrammatic Thought
Watson, Janell; Janell Watson;
