"A good business perspective means that the team has answers for the following questions: - Why is this project needed for our business? - What unmet needs or desires do our customers have? - What features or services might we provide that will meet those desires and needs? - On what basis will custo"
"The important questions from the customer view include: - What do people actually do? - What problems do they have trying to do these things? Where do they get stuck, confused, or frustrated? - What do they need or want to do but aren't able to do at all? - Where are the specific opportunities to ma"