Name: Mapping Experiences
Availability: InStock
Rating: 8.6 (18 reviews)
Author: James Kalbach
ISBN: 9781491923535

讲的是各种diagram、组织逻辑，方便梳理大的框架、逻辑。算是一本工具书，以后用到的话，再读吧。

Don't force people to bridge gaps of your offering. That's your job. Mapping experiences allows you to locate TRANSITIONAL VOLATILITY within a broader system of interactions and find innovative sol...

Create solutions by focusing on the interactions between individuals and Organisations represents a perspective referred to as value-centered design. The sample service blueprint could be taken as ...

The business must figure out how they fit into the lives of their customers.

多样性原则 交互原则 可视化原则 自我确认 相关性原则

A Guide to Creating Value through Journeys, Blueprints, and Diagrams

Mapping Experiences

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Building Knowledge Graphs