Interaction Design

Welcome to the fifth edition of Interaction Design: beyond human-computer interaction and our interactive website at www.id-book.com. Building on the success of the previous edi- tions, we have substantially updated and streamlined the material in this book to provide a comprehensive introduction to the fast-growing and multi-disciplinary field of interaction design. Rather than let the book expand, however, we have again made a conscious effort to keep it at the same size. Our textbook is aimed at both professionals who want to find out more about inter- action design and students from a range of backgrounds studying introductory classes in human-computer interaction, interaction design, information and communications technol- ogy, web design, software engineering, digital media, information systems, and information studies. It will appeal to practitioners, designers, and researchers who want to discover what is new in the field or to learn about a specific design approach, method, interface, or topic. It is also written to appeal to a general audience interested in design and technology. It is called Interaction Design: beyond human-computer interaction because interaction design has traditionally been concerned with a broader scope of issues, topics, and methods than was originally the scope of human-computer interaction (HCI)—although nowadays, the two increasingly overlap in scope and coverage of topics. We define interaction design as follows: Designing interactive products to support the way people communicate and interact in their everyday and working lives. Interaction design requires an understanding of the capabilities and desires of people and the kinds of technology that are available. Interaction designers use this knowledge to discover requirements and develop and manage them to produce a design. Our textbook pro- vides an introduction to all of these areas. It teaches practical techniques to support develop- ment as well as discussing possible technologies and design alternatives. The number of different types of interface and applications available to today’s interac- tion designers continues to increase steadily, so our textbook, likewise, has been expanded to cover these new technologies. For example, we discuss and provide examples of brain, smart, robotic, wearable, shareable, augmented reality, and multimodel interfaces, as well as more traditional desktop, multimedia, and web-based interfaces. Interaction design in practice is changing fast, so we cover a range of processes, issues, and examples throughout the book. The book has 16 chapters, and it includes discussion of the different design approaches in common use; how cognitive, social, and affective issues apply to interaction design; and how to gather, analyze, and present data for interaction design. A central theme is that design and evaluation are interwoven, highly iterative processes, with some roots in theory but that rely strongly on good practice to create usable products. The book has a hands-on orienta- tion and explains how to carry out a variety of techniques used to design and evaluate the wide range of new applications coming onto the market. It has a strong pedagogical design and includes many activities (with detailed comments) and more complex activities that can form the basis for student projects. There are also “Dilemmas,” which encourage readers to weigh the pros and cons of controversial issues.

四十多年来，艾伦·库伯 Alan Cooper 一直是软件世界的先驱。今天，他依然影响着新一代开发者、企业家和用户体验专家。1976 年，艾伦创建了自己的第一家公司，打造了“微型计算机上第一款真正的商业软件”。1988 年，他发明了一种动态可扩展视觉化编程工具，卖给 了比尔·盖茨。盖茨把这套工具向全世界发布，就是Visual Basic。这一成就为艾伦赢得了“Visual Basic 之父”的称号。1992 年，艾伦和妻子Sue 联合创立了第一家交互设计咨询公司Cooper。到1997 年，Cooper公司已经开发了一套核心设计方法，这些方法如今在业内广为应用。艾伦在自己的两本畅销书《交互设计精髓》和“The Inmates Are Running the Asylum”中创造了“人物模型” Persona 一词，随后该词普及开来，几乎为所有的用户体验从业者所采用。 罗伯特·莱曼 Robert Reimann 是位设计师、作家、战略家，以及咨询顾问。20 多年来，他一直在拓展数字产品的边界。他在消费、商业、科学以及专业领域，牵头了大量桌面、移动、网络和嵌入式设计项目，顾客既有初创公司，也有《财富》500 强企业。罗伯特是Cooper 公司最早的一批设计师之一，他带领开发并优化了本书讲述的“目标导向设计”（Goal-Directed Design）方法的诸多方面。2005 年，罗伯特成为交互设计协会（IxDA，www.ixda.org）的创始主席。罗伯特一直带领着Cooper 公司、Bose 公司、Frog 公司和Sonos公司的用户体验团队，现为PatientsLikeMe公司的首席交互设计师。 戴维·克罗宁 David Cronin 是通用电气 GE 的设计主管，也是通用电气设计与体验工作室领导小组的成员。在此之前，他是Smart Design 旧金山工作室的交互设计主管，曾任Cooper 交互设计总经理。戴维曾协助设计大量产品，满足外科医生、博物馆游客、投资组合经理、护士、司机、牙医、金融分析师、放射科医生、现场工程师、制造规划者、营销人员、摄像师，以及慢性病人的需求。他在Cooper 公司工作期间，为面向目标设计的原则、模式和实践做了大量贡献。 克里斯托弗·诺埃塞尔 Christopher Noessel 是Cooper 公司的第一位设计研究员，为保健、金融和消费领域设计产品、服务和战略。他曾为可视化未来反恐出过力，为微软（Microsoft）的新科技构建原型，并为适应现代医疗保健那不可思议的现实情况而设计了远程保健设备。在加入Cooper 公司之前，克里斯托弗联合创立过一家小型交互设计室，为博物馆设计展示和环境。他还曾担任marchFirst公司的信息设计主管，在那里建立了“卓越交互设计中心”。2012年，克里斯托弗合著了Make It So: Interaction Design Lessons from Science Fiction 一书。他经常在Cooper Journal 上发表文章，一直在世界各地演说、教学。