How to Measure Anything

Now updated with new research and even more intuitive explanations, a demystifying explanation of how managers can inform themselves to make less risky, more profitable business decisions This insightful and eloquent book will show you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. Adds even more intuitive explanations of powerful measurement methods and shows how they can be applied to areas such as risk management and customer satisfaction Continues to boldly assert that any perception of "immeasurability" is based on certain popular misconceptions about measurement and measurement methods Shows the common reasoning for calling something immeasurable, and sets out to correct those ideas Offers practical methods for measuring a variety of "intangibles" Adds recent research, especially in regards to methods that seem like measurement, but are in fact a kind of "placebo effect" for management - and explains how to tell effective methods from management mythology Written by recognized expert Douglas Hubbard-creator of Applied Information Economics-"How to Measure Anything, Second Edition" illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.

道格拉斯• W. 哈伯德是应用信息经济学创始人、国际公认的知名测量师、决策分析师和风险管理专家。

他的应用信息经济学方法是一种量化的方法论，已被全球多家《财富》500强企业所应用，并被广泛应用于IT安全、娱乐传媒、军事物流、研发整合等众多领域。而这些领域的决策和管理往往依赖于一些看起来很难量化或者不可能量化的因素。

道格拉斯还是位广受欢迎的演说家。曾为《信息周刊》《首席信息官企业》《分析学》和《今日OR/MS》等杂志撰写文章。他还是《风险管理的失败》（The Failure of Risk Management）一书的作者。