A popular, entertaining, and insightful analysis of why some products satisfy customers while others only frustrate them.
B & W photographs and illustrations throughout.
用户评论
A product easy to use doesn't mean the product is simple. Effortlessness is only on users' side. On designers' side, there is always a complex, even revolutionary system underlying a great product. Designing affordance is obvious, but designing constrains is never easy. A proper mapping means users can transfer old knowledge into new scenarios...